Optional tagline
Downloadable Documents
Whenever possible, please take advantage of our online services by making changes to your My TransLink® account directly through our website, without having to fill out and send in any forms. For example, the best way to request a replacement for a lost or stolen TransLink card is to log in to your My TransLink account and report the problem online.
The following files are in PDF format. You will need to have Adobe Acrobat Reader installed on your computer to view these files. A free download is available from Adobe.
TransLink Card Order and Registration (60kb)
Request a TransLink Card Refund (57kb)
Report a Defective TransLink Card (57kb)
Request for Fare Correction for a TransLink Card (56kb)
Report a Lost, Stolen or Damaged TransLink Card (56kb)
RTC TransLink®: Using the TransLink Features of Your Card (360kb)
Not sure which form is the right one? Check out the chart below. You can also click on the highlighted options to take advantage of our online services.
| You want to order a card. | TransLink Order and Registration Form |
| You want to register a card. | TransLink Order and Registration Form |
| You want to add value one time. | TransLink Order and Registration Form |
| You want to set up Autoload. | TransLink Order and Registration Form |
| You need to change your Autoload order . | TransLink Order and Registration Form |
| You would like to de-activate Autoload. | TransLink Order and Registration Form |
| You would like to de-register a card. | TransLink Order and Registration Form |
| You need to update your contact information. | TransLink Order and Registration Form |
| You want a refund for your card (must be registered with minimum $5 e-cash balance). | TransLink Refund Request Form (coming soon) |
| You want a refund of a transit pass (must be registered). | TransLink Refund Request Form (coming soon) |
| Your card was lost or stolen and you want a refund. | Request Replacement of a Lost, Stolen or Damaged TransLink Card Form |
| Your card was lost or stolen and you want to replace it . | Request Replacement of a Lost, Stolen or Damaged TransLink Card Form |
| You punched a hole in your card and now it won't work. | Request Replacement of a Lost, Stolen or Damaged TransLink Card Form |
| You bent your card and now it won't work. | Request Replacement of a Lost, Stolen or Damaged TransLink Card Form |
| You otherwise damaged your card and now it won't work. | Request Replacement of a Lost, Stolen or Damaged TransLink Card Form |
| Your card is defective, but you didn't damage it. | Report a Defective TransLink Card Form |
| Incorrect charges were made to your card. | Request a Fare Correction Form |
Didn't find the form you need? Contact the TransLink Customer Service Center by emailing custserv@translink.org, calling 1-877-878-8883 (TDD/TTY 711 or 1-800-735-2929).
