Can I use my card to pay the fare of someone traveling with me?

TransLink® cards are for individual use. Each rider 6 years of age or older must have his/her own card. The TransLink cards also have a feature that stops you from tagging more than once on the same bus within a 1-minute time frame and the same ferry terminal within 20 minutes. This feature was built in to protect you from accidentally tagging and being charged twice.

If I get on the wrong bus and tag my card can the bus driver "un-tag" me?

No. Once the card has been tagged at the card reader, the bus operator cannot un-tag you. You should ask the bus operator for a courtesy transfer.

What if I get on the bus or ferry without enough e-cash on my card?

Customers must have a balance on their card, even when transferring. You must have a minimum e-cash of at least $0.01 to register a valid tag. If you have a negative balance on your card, you will be unable to make a transfer.

How can I tell if my transfer has expired?

A transfer is good for 3 hours (intracounty) and 4 hours (intercounty) from the time you tag your card on the first bus. TransLink keeps track of your rides. If you tag your second bus within the appropriate timeframe, you will be granted your transfer. If you tag after that period, an additional fare will be deducted from your card. Unlike the current paper transfer which has an expiration time printed on it, you will have to keep track of your transfer time period.

What do I do if my card is lost or stolen?

If you lost your card, you can call Golden Gate Lost and Found (Bus: 415-257-4476, Ferry: 415-925-5565) to see if it has been turned in. To retrieve your card, you will need to have your name written on the back or be able to provide the serial number on the back of the card. Unclaimed cards will be returned to the TransLink Customer Service Center. If your card is lost, stolen or damaged and you need a replacement, please contact TransLink Customer Service at 877-878-8883.